FAQ’s

SHIPPING

How long will it take for my Print to arrive?

Between 4 and 10 days, depending on time of year. Once our couriers have your package delivery is subject to courier delays.

How Is the print packaged?

All prints a securely bubble wrapped and sent in a sturdy canvas cardboard box. 

Does your company offer drop shipping?

Dropshipping is available on all orders. We do not have to ship your product to you. Just fill in the delivery form when you order, and we will ship it anywhere in New Zealand. 

To make this easier North Island Delivery is $8 and South Island delivery is $12 regardless of the size 

ACRYLIC PRINTS

What is HD Acrylic Glass and how do you print on it?

We call our prints HD Fine Art Acrylic Glass because the image quality when printed onto the specialist fine art photo paper truly looks High Definition. We then face mount the print onto the acrylic glass and back it with a slim sheet of reflective Aluminium. This high-quality backing sheet ensures that all colours and reflections are bounced” back through the front of the substrate. Most acrylic prints are printed directly onto the acrylic from a flatbed printer, but the resolution cannot compare to a photo paper print and face mounting option 

 Do you offer custom size Acrylic Prints?

We offer 6 different sizes and find that these are all we need to cover the entire range of choices that people want. 

Will my HD Acrylic Print fade in the light?

We print using Epson Ultra Chrome Professional ink based on Epson’s famous K3 & HDR ink. It has an aqueous (water based) all-pigment construction that has been designed for professional and commercial print production. The formulation provides a superior colour accuracy and archival level image stability. Professional Archival Inks are said to have a colour fast life of up to 100 years. 

How thick is the acrylic?

We use a 6mm acrylic and a slim aluminium backing sheet to reduce the weight as much as possible and create a very sleek modern look. This slim aluminium backing sheet also holds the unique hanging system that comes as part of each print. 

How do I care for my acrylic print?

You take care of your acrylic print as you would any other piece of fine art. Try not to scratch and bang the corners of your acrylic print, although it is durable you can chip the edges if banged on a hard surface. You can use a standard glass cleaner, or just soap and water and a 100% cotton cloth to clean your HD acrylic print. Most Rokit prints come with a free glass cleaning kit.